Terms and Conditions surga5000 – Official Platform Rules

Welcome to surga5000 – an online gaming and betting platform operating under the official domain surga5000.fun. This Terms and Conditions document constitutes a legally binding agreement between you as the user and surga5000 as the platform operator.

By registering an account, accessing the website, downloading the mobile app, or using any service provided by Surga5000, you are deemed to have read, understood, and agreed to comply with all terms and conditions in this document, as well as all related policies including our Privacy Policy and Responsible Gaming Policy.

These Terms and Conditions apply to all services offered by surga5000, including but not limited to slot games, bingo, sports betting, the live game lobby, and all other activities available on our platform.

To be eligible to register and use surga5000's services, you must meet the following requirements without exception:

• You are 18 years old and above at the time of registration. surga5000 does not permit participation of any kind by individuals who are underage.
• You may only register one account. Holding more than one account is strictly prohibited and may result in the termination of all associated accounts.
• You are registering in your own name with accurate, truthful, and up-to-date information. Accounts registered under another person's name are not permitted.
• You are not on any exclusion or restriction list imposed by relevant authorities.
• You are not currently undergoing bankruptcy proceedings or subject to any court order restricting you from making financial transactions.
• You are accessing this platform from a region that does not restrict or prohibit online gambling services.

The account registration process at surga5000 is designed to ensure the security and validity of every member. During registration, you are required to provide complete and accurate personal information, including your full name, email address, phone number, and date of birth.

You are solely responsible for keeping your password and account login details confidential. Surga5000 will never ask for your password via email, text message, or any other communication channel. If you suspect your account has been compromised, please contact our support team immediately.

• Each member is only permitted to hold one active account at any one time.
• Account details such as name, date of birth, and bank account number cannot be changed after KYC verification has been completed.
• Email address and phone number may be updated subject to re-verification by Surga5000.
• Accounts that have been inactive for more than 12 consecutive months may be subject to an administrative fee or may be frozen.
• Transferring your account to another party is strictly prohibited under any circumstances.

Surga5000 supports a wide range of convenient, secure, and fast deposit and withdrawal methods. All financial transactions carried out on this platform are subject to the policies and procedures established by surga5000.

Deposits made by members must use a bank account or payment method registered in the member's own name. Surga5000 does not accept deposits from third-party accounts. Any deposit received from an unrecognised or unverified source may be declined and returned.

• Minimum deposit is RM10 and can be made via FPX, online banking, digital wallets, and cash counters.
• Withdrawals are processed within 15 minutes to 24 hours depending on the chosen withdrawal method.
• Minimum withdrawal is RM50 and the daily maximum is subject to limits set according to the member's account level.
• Full KYC verification is required before your first withdrawal can be processed.
• surga5000 is not responsible for any delays caused by the banking system or third-party payment providers.
• All financial transactions are final and irreversible except under specific circumstances agreed upon by surga5000.

Surga5000 offers its members a variety of attractive bonuses and promotions from time to time. All bonuses and promotions are subject to specific terms that will be stated at the time the offer is announced. These terms include but are not limited to wagering requirements, bonus validity periods, and bonus-related withdrawal limits.

• The welcome bonus may only be claimed once by each new member who meets the minimum deposit requirement.
• Wagering requirements (rollover) must be fully met before any withdrawal from a bonus balance is permitted.
• Bonuses cannot be transferred between accounts, directly converted to cash, or used as collateral.
• surga5000 reserves the right to withdraw or cancel any bonus granted if there is evidence of misuse or fraud.
• Using more than one account to claim the same bonus will result in the cancellation of all associated bonuses.
• All surga5000 decisions regarding bonus claims are final and binding.

All games available on the surga5000 platform – including slots, bingo, sports betting, the live game lobby, and esports – are subject to their respective game rules. Members are responsible for understanding the rules of each game before placing any bets. Unfamiliarity with how a game works cannot be used as grounds to request the cancellation of bets already placed.

All games on surga5000 use a Random Number Generator (RNG) system that has been certified by an independent audit body. This ensures that every game outcome is random, fair, and free from any manipulation.

• Bets that have been confirmed and accepted by the system are final and cannot be cancelled.
• In the event of a technical disruption during a gaming session, surga5000 will resolve the issue based on available system records.
• The use of automated software, bots, or any program designed to gain an unfair advantage is strictly prohibited.
• Winnings obtained through unauthorised methods or fraud will not be paid out and the relevant account will be terminated.
• For sports betting, surga5000 reserves the right to cancel or reject any bet suspected of involving match manipulation.

Surga5000 is committed to maintaining a safe, respectful, and enjoyable gaming environment for all members. As such, every member is expected to conduct themselves in a responsible manner and to treat fellow members and surga5000 staff with respect.

• Members are prohibited from using offensive, threatening, or harassing language toward other members or Surga5000 staff through any communication channel on the platform.
• Any attempt to hack, breach, or disrupt the technical infrastructure of surga5000 is a serious offence that may result in legal action.
• Members are not permitted to share their account login credentials with anyone or allow others to access their account.
• Fraudulent activity of any kind — including the use of another person's credit/debit card, collusion between players to exploit the bonus system, or game manipulation — is strictly prohibited.
• Members are responsible for ensuring their use of this platform complies with the laws and regulations applicable in their region of residence.

Surga5000 reserves the right to suspend, freeze, or terminate any member's account at any time without prior notice if there is reasonable cause to do so. Reasons that may lead to such action include:

• Violation of any terms and conditions stated in this document.
• Fraud, attempted fraud, or suspicious financial activity.
• Failure to submit the requested KYC documents within the specified timeframe.
• Providing false or misleading information during registration or the KYC process.
• Using unauthorised software or methods to gain an advantage in games.
• Legal requirements or directives from relevant authorities.

Members who wish to voluntarily close their account may contact the Surga5000 support team via live chat. Any valid remaining balance will be processed for withdrawal once all necessary reviews have been completed.

The surga5000 platform is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform runs smoothly at all times, we cannot guarantee that the service will be entirely free from interruptions, delays, or technical errors.

• surga5000 is not responsible for any losses arising from service disruptions, technical failures, or factors beyond our control.
• surga5000 is not liable for any indirect, incidental, or consequential losses suffered by members.
• surga5000's maximum liability to any member under any circumstances shall not exceed the total deposits made by that member in the thirty (30) days preceding the claim.
• Members are solely responsible for any taxes, duties, or other charges applicable to their winnings under local laws.

Surga5000 reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Such amendments will take effect immediately upon being published on the official website. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

Continued use of the surga5000 platform after any amendment to the terms is published will be considered as your acceptance of and agreement to the revised terms. If you disagree with any amendment, please cease using the platform and contact our support team to close your account.

• Any dispute arising in connection with the surga5000 platform will first be resolved through mutual negotiation between both parties.
• These Terms and Conditions are governed by the applicable laws of the platform operator's jurisdiction.
• Bahasa Melayu and English are the official languages for the interpretation of this document. In the event of any discrepancy, the English version shall serve as the definitive reference.
• The invalidity of any provision in this document does not affect the validity of the remaining provisions contained within the same document.